FAQ

How do I reset or change my password?
- You need to go to <Account Details>, in <My Account>.
How do I recover my password?
- You need to click on <Lost my Password> in the login page. A password reset link will be send to your registered email.
How do I cancel an item?
- You can request for the cancellation of an item as long as the seller has not shipped it yet.
- If the seller already sent your item or if they refuse your cancellation request, you will have to wait until you receive the item and then start a return procedure by calling our call center on 402 9150 or send a blank SMS on 8685, and we will get back to you.
How can I contact the seller?
- You can contact us at our call centre : 402 9150 or by email : support@sms.mu and orders@sms.mu
How do I ask for refunding?
- Contact our customer service on 402 9150 or send an email on support@sms.mu to initiate the refund procedure.
How to recover my payment details?
- Your payment details will be sent via SMS to your mobile number registered with SMS.