1. Cancelling a transaction
- You can appeal for the cancellation of an item as long as the seller has not shipped it yet.
- If the seller approves your cancellation, they have (15) days to refund you through the same method of payment you used.
2. If you can’t cancel your item
- If the seller already sent your item or if they refuse your cancellation request, you will have to wait until you receive the item and then start a return procedure by calling our call center on 402 9150 or send a blank SMS on 8685, and we will get back to you.
- If your item arrives defected, or does not match to the description, or is a wrong item, you can return it for a refund.
- If you have changed your mind and want to return the item, you can make a request to the seller if it will accept your return.
4. How it works?
- Contact the Seller : Communicate with the seller to discuss your issue or contact our customer service and try to find a solution together.
- Ask for Refunding : Contact our customer service on 402 9150 or send an email on firstname.lastname@example.org to initiate the refund procedure.
SMS Online will contact you within (24) hours:
- If you have not received the item you ordered;
- If the item received does not correspond to the description or;
- If you have not received a refund for a return, in accordance with the seller’s return conditions,
We will make sure you get your money back.